I can't connect to the Wi-Fi editor
Some of the most recent Crumar instruments feature a built-in editor application that can be accessed from a computer or from a mobile device using the common Wi-Fi connection. This kind of connection offers a large number of advantages, but sometime it may fail, for a number of reasons. If you're reading this article, this is probably your case: your Crumar instrument features a Wi-Fi editor but you can't connect to it. Let's go through the connection process step by step and see what can possibly go wrong.
1) Are you sure your instrument has a Wi-Fi editor? Not all Crumar instruments have this feature. By the time this article is written, the instruments that feature a Wi-Fi connection are:
- Mojo 61
- Mojo Classic or Suitcase
- GSi Gemini - while this article can also cover the GSi Gemini, we invite you to check the GSi support page at https://www.genuinesoundware.com/support
Other instruments such as the Mojo XT (old model), the Mojo Desktop and the Seventeen DO NOT have an external editor.
2) Does your instrument have an internal Wi-Fi antenna or is it external? It's very easy to find out: if your instrument features two USB Type "A" ports (those with a rectangular shape), then you must plug the antenna externally. Other instruments featuring only one USB "A" port do have the antenna plugged internally.
3) In case your instrument needs an external Wi-Fi antenna to be plugged externally, make sure you have the one that comes with the instrument (it's usually found in a sealed plastic bag along with a quick guide sheet) or it has been provided by the official Crumar distribution. Make sure the instrument is off, plug the USB Wi-Fi adapter in one of the two USB "A" ports and turn the instrument on. Please also note that Mojo Classic / Suitcase supports the Wi-Fi editor, but the Wi-Fi adapter must be purchased separately.
How does it exactly work? It's not different than an internet router or an action cam, a dashcam, a smart-home device or any other modern device that uses Wi-Fi to get connected to your existing devices. The Crumar instrument, for example your Mojo 61, casts its own Wi-Fi network. PLEASE NOTE: this has nothing to do with the Internet, because the connection is established only between the instrument and your device, so it's what is known as a "Local area network" between just two peers. Once your device is connected, you're disconnected from the Internet.
Now proceed as follows: go to your device's Wi-Fi options (each operating system has its own, but they all look similar one each other) and search for a network called something like "Mojo-XXXXXX" where the X are replaced by an alphanumerical string, and the name before is the name of the instrument. Try to connect to that network. If you're prompted to insert a password, the default password is "00000000" (eight times zero). In case your instrument has been bought used and the previous owner has changed the password, you can reset it by pushing a button that is hidden behind a small hole labeled as "Wi-Fi Reset". Use a toothpick for that. Please note that some devices based on iOS are reporting "incorrect password" even if it is indeed correct: that is because it is a standard message covering other problems, like weak signal or like your device is set to avoid connecting to hotspots that dont have internet access or other similar cases... in this case, please check your device's settings first.
If you don't see the network, check that the Wi-Fi antenna has been properly plugged in, it should have a blinking LED light.
You still don't see the network? Try to move the instrument in a different spot of your location, this may help if you live in a place where many private Wi-Fi networks overlap one each other. Also try to get your device closer to the instrument.
If you still don't see the network, try with a different device, or power-cycle the instrument.
Once the connection has been established, you need to use a browser to get into the editor application, which is in fact a "Web App". Open your preferred browser (Chrome, Edge, Safari, Firefox) then go to the address bar and insert:
This is an IP address. You must type it exactly as you see it here, including the dots. Then click/tap enter and wait for the page to be loaded.
If you're getting an error in the browser page, or you're seeing a web page other than the expected editor, you're probably not connected to the instrument. Close the browser, check the Wi-Fi connection, reopen the browser and make sure you've inserted the IP address correctly.
If everything is correct but you see an error saying that the browser has received an invalid header, it's likely that your instrument has been bought before 2018 and has never been updated. You need to update the firmware, but in order to do this you need to access the editor. Seems like a impasse, but you can easily find a way out: all you need is an old device or at least an old browser. If you're using Windows, try connecting with Internet Explorer (not Edge!); with other devices you might try Firefox. You shoud be able to enter the editor and perform the firmware update (please find the most recent firmwares at www.crumar.it/support and follow the instructions that come with the firmware package).